1. Overview
At TML Frozen Seafood, we are dedicated to delivering premium-quality frozen seafood with the highest standards of freshness and care. Due to the perishable nature of our products, this policy is designed to ensure food safety while providing a fair and transparent experience for our customers.

2. Returns & Eligibility
As our products are perishable and require strict temperature control, returns are not accepted once items have been delivered. However, we will gladly review requests for a refund or replacement under the following circumstances:

• You received an incorrect item
• The product is damaged, spoiled, or compromised upon delivery
• The packaging is tampered with or leaking
• Frozen product arrives thawed or not maintained at proper frozen condition
• All such cases must be reported within 24 hours of delivery to ensure eligibility.

 

3. Proof Requirement
To facilitate a prompt review, please provide the following:

• Order number or proof of purchase
• Clear photos or videos showing:
  • The product received
  • The external and internal packaging
  • The issue identified (e.g., damage, thawing)
  • Please submit all details to Tmlfrozenseafood@gmail.com

 

4. Refunds / Replacements
Upon receiving your claim, our team will carefully assess the issue and notify you of the outcome. If approved, we will offer one of the following resolutions:

• A replacement of the affected product
• A full or partial refund, depending on the circumstances
• Approved refunds will be processed to the original method of payment within 7–14 business days.

 

5. Non-Refundable Situations
To maintain product integrity and fairness, refunds or replacements will not be granted in the following situations:

• Change of mind after purchase
• Improper handling or storage after delivery (e.g., failure to keep items frozen)
• Incorrect delivery details provided by the customer
• Failure to receive the order at the agreed delivery time

 

6. Delivery Responsibility
We take great care to ensure all products are packed using appropriate insulation and cold chain methods to preserve freshness during transit. Upon successful delivery:

• Responsibility for proper storage transfers to the customer
• Products should be placed in a freezer immediately to maintain quality

 

7. Late or Missing Refunds
If you have not received your refund within the expected timeframe:

• Kindly check your bank account again
• Contact your payment provider or credit card company
• Reach out to your bank, as processing times may vary

 

8. Replacements
We provide replacements only in cases where the product delivered does not meet our quality standards or order accuracy, including:

• Items received are incorrect
• Products arrive damaged, leaking, or compromised
• Frozen Products are not in proper frozen condition upon delivery
• All replacement requests must comply with the conditions outlined in Section 2 and be reported within 24 hours of delivery.

 

9. Policy Updates & Rights
TML Frozen Seafood reserves the right to amend, update, or modify this Refund & Return Policy at any time without prior notice. Any changes will take effect immediately upon being published on our website.

We encourage customers to review this policy periodically to stay informed of any updates. By continuing to use our services and place orders, you agree to be bound by the most current version of this policy.

 

---

 

Need help?

Contact us at Tmlfrozenseafood@gmail.com for questions related to refunds and returns.